Delivery Process & Policy

Order Management & Delivery:

All orders are now administered and dispatched from the London Irish Fan Store at 3 Stile Hall Parade, London W4 3AG, UK.

United Kingdom Mainland Orders:

  • We fulfil orders via courier company DPD.
  • The time from order placement to administration and dispatch can take up to 5 working days.
  • The Collect from Hazelwood Service remains suspended. 

Non-UK / Overseas Orders:

  • The club currently dispatch all non UK Mainland orders via tracked Royal Mail International services.
  • Overseas orders are administered in regular batch consignments, which can take up to 7 working days to dispatch.

Online Shop Returns:

  • The club is able to accept the return of online shop purchases as long as they conform to our Returns Policy as stated. 
  • Please return the item/s in question to the address below - for the attention of SHOP RETURNS - enclosing the original documents and indicating the replacement size or your preference for a refund.
  • LONDON IRISH FAN STORE, 3 STILE HALL PARADE, LONDON  W4 3AG.

    Standard Deliver Activity

    Please allow up to 5 days from the time of order placement to the start of processing.

    • Customers receive an email notifying them of when the order processing has completed and the parcel is ready for despatch.

    • We are happy to provide delivery progress via our DPD despatch portal.

    • Please see below for normal delivery timescales.

    • Saturday, Sunday and Bank Holidays are not classed as working days therefore orders will not be processed or dispatched on these days.

    UK Mainland (including Island groups):  £4.99

    Delivery time: Normally between 1-3 working days from despatch.

    Republic of Ireland: £9.50

      Delivery time: Normally between 3-5 working days from despatch but can take up to 10 working days.

      PLEASE NOTE:

      • Saturday, Sunday and Bank Holidays are not classed as working day 

      • Any queries relating to deliveries should be made to:

        • Telephone: 01935 750100.

        • E-mail: shop@london-irish.com

      Delivery to Mainland Europe (excl. Republic of Ireland) - £15.00:

      Delivery time: Normally between 7-10 working days from despatch but can take up to 15 working days. 

      Delivery to USA & Canada - £25.00:

      Delivery time: Normally between 10-15 working days from despatch but can take up to 20 working days.

      Delivery to Australia, New Zealand * the Rest of the World (where applicable) - £30.00

      Delivery time: Normally between 15-20 working days from despatch but can take up to 25 working days.

      NOTE: Delivery charges do not include import VAT, customs duties or similar levies which may be separately payable.