Delivery Process & Policy

Order Management & Delivery:

 CUSTOMER NOTICE: COVID-19

Whilst the government’s ‘Plan B’ regulations have now been removed, London Irish are still operating under the separate protocols laid out for professional sport.  This means Retail Staff working from home more regularly and as a result, the processing and dispatch of orders and administration of enquiries and returns, is likely to take longer than normal. 

United Kingdom Mainland Orders:

  • We are able to fulfil these via courier company DPD, but you are likely to experience a few days additional delay in receiving your purchase.
  • The Collect from Hazelwood Service remains suspended. Members of the public are discouraged from entering the Hazelwood facility during the week as a precaution while the Return to Play Protocols are still in place for the professional club. 

Non-UK / Overseas Orders:

  • The club now have in place despatch arrangements for overseas order so these can be fulfilled.  However, courier and postal services globally are slower than normal so you can expect to experience a few days additional delay in receiving your purchase.

Online Shop Returns:

  • The club is able to accept the return of online shop purchases as long as they conform to our Returns Policy as stated. 
  • Please return the item/s in question to the address below - for the attention of SHOP RETURNS - enclosing the original documents and indicating the replacement size or your preference for a refund.
  • LONDON IRISH RUGBY CLUB, HAZELWOOD DRIVE, SUNBURY-ON-THAMES,  TW16 6QU,  UNITED KINGDOM
  • ONLINE PURCHASES CANNOT BE EXCHANGED OR REFUNDED AT OUR STORE SITUATED AT THE BRENTFORD COMMUNITY STADIUM.

    Standard Deliver Activity

    Please allow up to 5 days from the time of order placement to the start of processing.

    • Orders placed on a Friday may be processed at the beginning of the following working week (bank holidays excluded.)

    • Customers receive an email notifying them of when the order processing has completed and the parcel is ready for despatch.

    • We are happy to provide delivery progress via our DPD despatch portal.

    • Please see below for normal delivery timescales.

    • Saturday, Sunday and Bank Holidays are not classed as working days therefore orders will not be processed or dispatched on these days.

    UK Delivery Options & Costs:

    UK - Courier Delivery:

    UK Mainland (including Island groups):  £4.99

    Delivery time: Normally within 48 hours of despatch but can take up to 5 working days.

    Republic of Ireland: £9.50

      Delivery time: Normally between 3-5 working days from despatch but can take up to 10 working days.

      PLEASE NOTE:

      • Saturday, Sunday and Bank Holidays are not classed as working days.

      • All goods will require a signature upon delivery/collection.

       Free Collection from the Club’ Sunbury Offices: SERVICE SUSPENDED

      • Orders can be collected FREE OF CHARGE from the Club’s offices in Sunbury-on-Thames.

      • Collection address: London Irish RFC, Hazelwood Centre, Hazelwood Drive, Sunbury on Thames, Middlesex TW16 6QU,  United Kingdom.

      • Office opening hours are 9am – 5pm, Monday to Friday (excluding Bank Holidays.)

      • Please order online and pay for your items prior to collection.

      • Please ensure you select this option at checkout.

      PLEASE NOTE:

      • The Professional Club does not currently operate a retail shop at our offices so items must be ordered online in advance and before collection.

      • It is NOT possible to collect your items from our store at the Brentford Community Stadium.

      • Any queries relating to deliveries should be made to:

        • Telephone: 01935 750100.

        • E-mail: shop@london-irish.com

      Delivery to Mainland Europe (excl. Republic of Ireland) - £15.00:

      · Delivery time: Normally between 7-10 working days from despatch but can take up to 15 working days. 

      Delivery to USA & Canada - £25.00:

      · Delivery time: Normally between 10-15 working days from despatch but can take up to 20 working days.

      Delivery to Australia, New Zealand * the Rest of the World (where applicable) - £30.00

      · Delivery time: Normally between 15-20 working days from despatch but can take up to 25 working days.

       NOTE: Delivery charges do not include import VAT, customs duties or similar levies which may be separately payable.