Delivery Process & Policy

 Order Management & Delivery:

CHRISTMAS 2019:

Whilst London Irish Rugby Club cannot provide a firm guarantee of delivery in time for Christmas, we have listed below advisory 'LAST ORDERS' dates:
  • United Kingdom (Mainland): Thursday, 19th December.
  • United Kingdom (Islands), Rep of Ireland & N. Ireland: Wednesday, 18th December.
  • Continental Europe: Monday, 16th December
  • RoW: Wednesday, 11th December.

The London Irish Offices are closed between Christmas and New Year so orders placed after the 19th and during this period will be fulfilled in the first week of January 2020.

Normal Deliver Activity

Please allow 48 hours from the time of order placement to the start of processing.

  • Orders placed on a Friday may be processed at the beginning of the following working week (bank holidays excluded.)

  • Customers receive an email notifying them of when the order processing has completed and the parcel is ready for despatch.

  • We are happy to provide delivery progress via our DPD despatch portal.

  • Please see below for normal delivery timescales.

  • Saturday, Sunday and Bank Holidays are not classed as working days therefore orders will not be processed or dispatched on these days.

UK Delivery Options & Costs:

UK and Republic of Ireland Courier Delivery:

UK Mainland (including Island groups):  £4.99

Delivery time: Normally within 48 hours of despatch but can take up to 5 working days.

Republic of Ireland: £9.50

    Delivery time: Normally between 3-5 working days from despatch but can take up to 10 working days.

    PLEASE NOTE:

    • Saturday, Sunday and Bank Holidays are not classed as working days.

    • All goods will require a signature upon delivery/collection.

     Free Collection from the Club’ Sunbury Offices:

    • Orders can be collected FREE OF CHARGE from the Club’s offices in Sunbury-on-Thames.

    • Collection address: London Irish RFC, Hazelwood Centre, Hazelwood Drive, Sunbury on Thames, Middlesex TW16 6QU,  United Kingdom.

    • Office opening hours are 9am – 5pm, Monday to Friday (excluding Bank Holidays.)

    • Please order online and pay for your items prior to collection.

    • Please ensure you select this option at checkout.

    PLEASE NOTE:

    • The Professional Club does not currently operate a retail shop at our offices so items must be ordered online in advance and before collection.

    • It is NOT possible to collect your items from the Megastore.

    • Any queries relating to deliveries should be made to:

      • Telephone: 01935 750100.

      • E-mail: shop@london-irish.com

    Delivery to Mainland Europe (excl. Republic of Ireland) - £15.00:

    · Delivery time: Normally between 7-10 working days from despatch but can take up to 15 working days. 

    Delivery to USA & Canada - £25.00:

    · Delivery time: Normally between 10-15 working days from despatch but can take up to 20 working days.

    Delivery to Australia, New Zealand * the Rest of the World (where applicable) - £30.00

    · Delivery time: Normally between 15-20 working days from despatch but can take up to 25 working days.