Delivery Process & Policy
Order Management & Delivery:
All orders are now administered and dispatched from the London Irish Fan Store at 3 Stile Hall Parade, London W4 3AG, UK.
United Kingdom Mainland Orders:
- We fulfil orders via courier company DPD.
- The time from order placement to administration and dispatch can take up to 5 working days.
- The Collect from Hazelwood Service remains suspended.
Non-UK / Overseas Orders:
- The club currently dispatch all non UK Mainland orders via tracked Royal Mail International services.
- Overseas orders are administered in regular batch consignments, which can take up to 7 working days to dispatch.
Online Shop Returns:
- The club is able to accept the return of online shop purchases as long as they conform to our Returns Policy as stated.
- Please return the item/s in question to the address below - for the attention of SHOP RETURNS - enclosing the original documents and indicating the replacement size or your preference for a refund.
- LONDON IRISH FAN STORE, 3 STILE HALL PARADE, LONDON W4 3AG.
Standard Deliver Activity
Please allow up to 5 days from the time of order placement to the start of processing.
Customers receive an email notifying them of when the order processing has completed and the parcel is ready for despatch.
We are happy to provide delivery progress via our DPD despatch portal.
Please see below for normal delivery timescales.
Saturday, Sunday and Bank Holidays are not classed as working days therefore orders will not be processed or dispatched on these days.
UK Mainland (including Island groups): £4.99
Delivery time: Normally between 1-3 working days from despatch.
Republic of Ireland: £9.50
Delivery time: Normally between 3-5 working days from despatch but can take up to 10 working days.
Saturday, Sunday and Bank Holidays are not classed as working day
Any queries relating to deliveries should be made to:
Telephone: 01935 750100.
Delivery to Mainland Europe (excl. Republic of Ireland) - £15.00:
Delivery time: Normally between 7-10 working days from despatch but can take up to 15 working days.
Delivery to USA & Canada - £25.00:
Delivery time: Normally between 10-15 working days from despatch but can take up to 20 working days.
Delivery to Australia, New Zealand * the Rest of the World (where applicable) - £30.00
Delivery time: Normally between 15-20 working days from despatch but can take up to 25 working days.
NOTE: Delivery charges do not include import VAT, customs duties or similar levies which may be separately payable.