Delivery Process & Policy
Order Management & Delivery:
Coronavirus Statement – Online Shop Operations
London Irish Rugby Club will continue to operate its online shop, but we have had to implement some service limitations as a result of the current health crisis.
The Club’s offices at Hazelwood – where our warehouse is situated – is shared with the professional rugby department and non-essential staff have been asked to work from home in an effort to protect the players and coaching staff. Periodic access will be possible for retail staff, but there will be interruptions to our normal service as a result.
- These will be fulfilled, but you are likely to experience a few days delay in receiving your purchase.
- Until further notice, the Collect from Hazelwood service is suspended.
- Unfortunately, we are unable to fulfil non-UK orders at this time as the offices are closed to external operators – such as courier and postal services.
- We are unable to accept online shop returns at this time due to the office closure. We will contact customers when the offices re-open to organise the return for exchange or refund.
We apologise for these inconveniences and appreciate your patience at this time.
Normal Deliver Activity
Please allow 48 hours from the time of order placement to the start of processing.
Orders placed on a Friday may be processed at the beginning of the following working week (bank holidays excluded.)
Customers receive an email notifying them of when the order processing has completed and the parcel is ready for despatch.
We are happy to provide delivery progress via our DPD despatch portal.
Please see below for normal delivery timescales.
Saturday, Sunday and Bank Holidays are not classed as working days therefore orders will not be processed or dispatched on these days.
UK Delivery Options & Costs:
UK and Republic of Ireland Courier Delivery:
UK Mainland (including Island groups): £4.99
Delivery time: Normally within 48 hours of despatch but can take up to 5 working days.
Republic of Ireland: £9.50
Delivery time: Normally between 3-5 working days from despatch but can take up to 10 working days.
Saturday, Sunday and Bank Holidays are not classed as working days.
All goods will require a signature upon delivery/collection.
Free Collection from the Club’ Sunbury Offices:
Orders can be collected FREE OF CHARGE from the Club’s offices in Sunbury-on-Thames.
Collection address: London Irish RFC, Hazelwood Centre, Hazelwood Drive, Sunbury on Thames, Middlesex TW16 6QU, United Kingdom.
Office opening hours are 9am – 5pm, Monday to Friday (excluding Bank Holidays.)
Please order online and pay for your items prior to collection.
Please ensure you select this option at checkout.
The Professional Club does not currently operate a retail shop at our offices so items must be ordered online in advance and before collection.
It is NOT possible to collect your items from the Megastore.
Any queries relating to deliveries should be made to:
Telephone: 01935 750100.
Delivery to Mainland Europe (excl. Republic of Ireland) - £15.00:
· Delivery time: Normally between 7-10 working days from despatch but can take up to 15 working days.
Delivery to USA & Canada - £25.00:
· Delivery time: Normally between 10-15 working days from despatch but can take up to 20 working days.
Delivery to Australia, New Zealand * the Rest of the World (where applicable) - £30.00
· Delivery time: Normally between 15-20 working days from despatch but can take up to 25 working days.